Assisting Sales department:
- Collecting documents for Clients’ profiling (ID, Contact details, KYC)
- Preparation / drafting of Booking Form up to preparation of SPA
- Preparation of documents to be signed by Management
- Tracking documents status
- Binding SPA
- Disseminating signed documents to the clients / sending follow ups for incomplete requirements to the client
- Coordinating with Sales Admin regarding the request for shipments of SPA
- Preparing Sales report for Projects (SHI, SHII, VTL etc.)
- Preparing Sales status report
- Directly coordinating with the Sales Admin regarding commission requests and registration of agencies
- Answering broker request / questions (e-mails, WhatsApp communication etc.)
Assisting Controlling and Sales Audit department:
- Assisting Controlling and Sales Audit department on documentation (BFR and SPA)
- Encoding leads and deals on Bitrix24
- Maintaining hard copies/originals filing of signed documents to its respective cabinets
- Maintaining soft copies filing of signed documents to its respective folders on SharePoint
Customer Service:
- Assisting clients that are coming to office to sign documents or to pay for their units
- Quality checking the documents signed by the client
- Disseminating acknowledgement letter / signed BFR / signed SPA to the client
- Updating the clients on their documents
- Answering clients’ queries / requests
- Updating Project Documents Register on a daily basis (SHI, SHII, VTL etc.)
- Coordinating with Legal department on OQOOD registrations, contract of sales, legal notification letters and all related legal matters
Accounts and Finance department:
- Creating Customer Orders (CO) in 1C and supporting them with signed BFRs/SPAs
- Managing the receivables collection by sending timely reminders and notifications (Upcoming Payment Reminder, Overdue Payment Reminder, Outstanding Payment Reminder, Cancellations) to clients in compliance with company internal standards
- Monitoring the outstanding payments per unit
- Reporting to Management on client response to reminders/notifications/legal actions
- Calling the clients with outstanding / overdue payment whenever necessary
- Tracking timely preparation of SPA drafts and their approvals (minimum 24% should be paid)
- Sending Proforma / Tax Invoice to the client and generating Statement of Accounts
- Validating Statement of Accounts for each of the unit
- Supporting Accounts and Sales Departments with proof of payments to ensure its correct allocation